Refund Policy

At Arcella Beauty, we are committed to providing the best products and customer service. If for any reason you are not completely satisfied with your purchase, we are here to help.

Eligibility for Refunds

We offer refunds only for products purchased directly from Arcella Beauty and delivered within the United Arab Emirates (UAE).
Products must be returned within 30 days from the date of delivery to be eligible for a refund.
To be eligible for a refund, the item must be unused, in the same condition as you received it, and in its original packaging.

How to Request a Refund

Contact us at hello@arcellabeauty.com within 30 days of receiving your order.
Provide your order number and details of the product(s) you wish to return.
Once your request is processed, we will provide you with the necessary instructions for returning the product.

Return Shipping

Customers are responsible for the cost of return shipping, unless the product is damaged or defective.
We recommend using a trackable shipping service to return your items, as we cannot guarantee that we will receive your returned item.

Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund.
If your return is approved, we will initiate the refund to your original method of payment. Please allow up to 30-60 business days for the refund to appear in your account, depending on your bank or payment provider.

Damaged or Defective Products

If your product arrives damaged or defective, please contact us immediately at hello@arcellabeauty.com with a photo of the damage or defect. We will offer a full refund or replacement at no additional cost.

Non-Refundable Items

Sale items or gift cards are non-refundable.
Used or opened products will not be eligible for a refund.

If you have any questions or concerns about our refund policy, please feel free to contact our support team at hello@arcellabeauty.com.

Thank you for choosing Arcella Beauty!