Shipping Policy

Thank you for choosing Arcella Beauty! We are dedicated to providing an exceptional shopping experience with reliable and efficient shipping. Please review our Shipping Policy for information about order processing, shipping methods, and delivery times.

1. Order Processing Time

All orders are processed within 3 business days from the time of purchase. Business days are Monday through Friday, excluding public holidays.
Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Availability

We offer international shipping, with a primary focus on delivering to the United Arab Emirates (UAE).
Orders outside of the UAE are subject to availability and shipping restrictions based on the destination country.

3. Shipping Methods and Delivery Times

We partner with trusted shipping carriers to ensure timely delivery. Shipping times for UAE orders typically range from 3 to 7 business days after the order has been processed.
For international orders, delivery times may vary depending on the destination and the shipping carrier. Please note that international shipments may take longer due to customs clearance or other factors outside our control.

4. Shipping Fees

Shipping fees are calculated at checkout based on the delivery address and the weight of the items in your order.
Any applicable shipping fees will be clearly displayed during the checkout process.

5. International Shipping

For international orders, delivery times may vary based on the destination country. We work with reliable international carriers to ensure that your order arrives as quickly as possible.
International shipping fees will be provided at checkout based on the destination and order weight. Please note that customs duties, taxes, or other import charges may apply and are the responsibility of the customer.

6. Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order on the carrier's website.
If you do not receive a shipping confirmation email within the expected timeframe, please contact us at hello@arcellabeauty.com.

7. Shipping Delays

While we strive to ship all orders promptly, shipping times may vary due to unforeseen circumstances such as carrier delays, weather conditions, or high demand periods.
We are not responsible for delays caused by the shipping carrier or customs processing, but we will do our best to assist you in resolving any issues.

8. Order Tracking

After your order is shipped, you will receive a tracking number to track the status of your delivery.
For international shipments, please allow extra time for tracking information to update, as this may be delayed due to customs processing.

9. Incorrect Shipping Information

Please ensure the shipping address you provide is correct and complete. We are not responsible for delays or misdeliveries due to incorrect or incomplete address information.
If you notice an error in your shipping address after placing an order, please contact us immediately at hello@arcellabeauty.com to update the details.

10. Shipping Issues

In the event your package is lost, damaged, or delayed during transit, please reach out to us immediately. We will work closely with the shipping carrier to resolve the issue.
If a package is returned to us due to an incorrect address or delivery failure, we will contact you to arrange for reshipping, which may incur additional shipping fees.

11. Customer Support

If you have any questions or concerns regarding shipping or your order, please feel free to contact our customer support team at hello@arcellabeauty.com. We are happy to assist you with any shipping-related inquiries.